From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0001.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0001.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0002.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0002.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0002.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0003.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0003.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0003.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0004.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0004.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0004.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0005.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0005.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0005.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0006.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0006.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0006.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0007.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0007.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0007.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0008.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0008.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0008.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0001.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0009.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0009.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0009.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0002.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0010.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0010.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0010.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0003.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0011.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0011.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0011.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0004.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0012.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0012.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0012.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0005.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0013.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0013.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0013.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0006.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0014.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0014.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0014.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0007.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0015.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0015.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0015.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0008.htm From r.waller at reading.ac.uk Wed Sep 23 11:44:12 2009 From: r.waller at reading.ac.uk (Rob Waller) Date: Wed, 23 Sep 2009 10:44:12 +0100 Subject: InfoD-Cafe: Teaching opportunity at Reading Message-ID: <72BD3ABD-6D94-4544-B1C9-422FC7E2A7AC@reading.ac.uk> The University of Reading is advertising for a part-time (0.5) Teaching Fellow, ideally specialising in information design, in the Department of Typography & Graphic Communication. Details are at http://www.jobs.ac.uk/jobs/BQ295/Teaching_Fellow/ Application deadline is 1 October. __________________________________ Rob Waller Department of Typography & Graphic Communication University of Reading T +44 (0) 118 378 6411 M +44 (0) 7850 665933 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090923/b7e8d1d2/attachment.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) about "the design of instructions" was going to be really useful for someone outside the academic community. Such clear feedback helped me to create a reader "persona" and this have had an effect on the improvement the quality of my PhD thesis as a readable document. By the way, if you are interested in reading it, just ask me for an eletronic copy (marconi2006 at googlemail.com). My experience as "track manager" has also allowed me to be up-to-date in other interesting topics and meet well known american researchers in person (i.e., Phylise Banner, Janice Redish, Charles Kostelnick, Karen Schriver, Thomas Barker, Robert Krull). Being there twice, I also met Caroline Jarret and Paul Linnell who I have never met before in England. In summary, It is REALLY worth to make liasions with people who are active on trying to make the bridge between research and industry. I think that it is also important to communicate with researchers that are outside the "traditional" information design community. Jos?. 2009/9/1 Caroline Jarrett : > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly in > case the Dallas folks can hear) is also handily placed for Fort Worth, with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From RLinsky at ArtPlusTechnology.com Wed Sep 2 14:04:28 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 2 Sep 2009 08:04:28 -0400 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: CAROLINE - How do I contact you offline? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 -----Original Message----- From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of Caroline Jarrett Sent: Tuesday, September 01, 2009 5:52 PM To: 'Discussions about information design' Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 May 2010 Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK ___________________________________________________________________ Use the following address to post a message to all subscribers: infodesign-cafe at list.informationdesign.org To subscribe, unsubscribe or change your options, visit: http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe For all Information Design matters: http://InformationDesign.org Problems? Write to: InfoDesign-Cafe-Admin at list.InformationDesign.org ___________________________________________________________________ From caroline.jarrett at effortmark.co.uk Wed Sep 2 14:07:37 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Wed, 2 Sep 2009 13:07:37 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: References: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Message-ID: <01cc01ca2bc5$f6618ba0$e324a2e0$@jarrett@effortmark.co.uk> Oops - forgot to include my contact details, thanks for the reminder. Caroline Jarrett caroline.jarrett at effortmark.co.uk Effortmark Limited 16 Heath Road Leighton Buzzard LU7 3AB UK +44 1525 370379 > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Robert Linsky > Sent: 02 September 2009 13:04 > To: Discussions about information design > Subject: Re: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX > 2-5 May 2010 > > CAROLINE - > > How do I contact you offline? > > Robert > Fellow of the Communication Research Institute > http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > > -----Original Message----- > From: infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf > Of Caroline Jarrett > Sent: Tuesday, September 01, 2009 5:52 PM > To: 'Discussions about information design' > Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas,TX 2-5 > May 2010 > > Dear Caf?-denizens > > The call for proposals for the Society for Technical Communication > Summit > has just opened: > http://www.softconference.com/subs/stc/2010/ > > I'm manager of the Usability and Accessibility track, and I also > thought > that Caf? members might be interested in the Design, Architecture and > Publishing track. > > STC is a very welcoming conference. We love to hear from our > experienced > speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and > also > we love new ideas and new speakers. > > Dallas has got more to it than you might think, and (whisper it quietly > in > case the Dallas folks can hear) is also handily placed for Fort Worth, > with > its world-class museums. > > If you'd like to try out an idea on me before submitting it, please > feel > welcome to contact me off-list. > > best > > Caroline Jarrett > > Effortmark Ltd > Usability - Forms - Content > > Phone: 01525 370 379 > Mobile: 0799 057 0647 > International: +44 152 537 0379 > > 16 Heath Road > Leighton Buzzard > Bedfordshire > LU7 3AB > UK > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ From david.farbey at googlemail.com Wed Sep 9 15:33:26 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 14:33:26 +0100 Subject: InfoD-Cafe: User Documentation Survey Message-ID: <4AA7AEA6.1060008@googlemail.com> I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/5226df18/attachment-0016.htm From RLinsky at ArtPlusTechnology.com Wed Sep 9 15:40:31 2009 From: RLinsky at ArtPlusTechnology.com (Robert Linsky) Date: Wed, 9 Sep 2009 09:40:31 -0400 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: <4AA7AEA6.1060008@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> Message-ID: David - How do we get a copy of your results, both past and this current survey? Robert Fellow of the Communication Research Institute http://www.communication.org.au visit my information design blog: http://informationdesigndoc.blogspot.com/ NEPS LLC 12 Manor Parkway Salem, NH 03079 603.314.5600 - main 603.314.5665 - direct FAX: 603-314.5699 ________________________________ From: infodesign-cafe-bounces at list.informationdesign.org [mailto:infodesign-cafe-bounces at list.informationdesign.org] On Behalf Of David Farbey Sent: Wednesday, September 09, 2009 9:33 AM To: infodesign-cafe at list.informationdesign.org Subject: InfoD-Cafe: User Documentation Survey I've just launched my latest user documentation survey which you can find at http://tiny.cc/smgkc Please do take part (it will only take you five minutes), and please pass this invitation on to anyone who might be interested. I'd like to get feedback from people who use the user documentation that comes with gadgets and software, as well as from people who create the documentation. I have carried out similar surveys in 1999, 2003, and 2008, and I have included some comparative results in presentations I have given recently at various industry events (including the Information Design conference in Greenwich earlier this year). This is an informal survey, and has no pretensions to scientific rigour, but I think it does help identify some trends. Thanks very much, David Farbey -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant Authorised Reseller for DITA Exchange Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64 *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/022f33a7/attachment-0016.htm From david.farbey at googlemail.com Wed Sep 9 16:47:41 2009 From: david.farbey at googlemail.com (David Farbey) Date: Wed, 09 Sep 2009 15:47:41 +0100 Subject: InfoD-Cafe: User Documentation Survey In-Reply-To: References: <4AA7AEA6.1060008@googlemail.com> Message-ID: <4AA7C00D.5070301@googlemail.com> Hi Robert, Thanks for your interest. I'd be happy to forward a copy of my recent presentation (as a PDF) to anyone who is interested. (Email me at david at farbey.co.uk) I suppose I should really write up something more formal in the future. David Robert Linsky wrote: > > David -- > > > > How do we get a copy of your results, both past and this current survey? > > > > **Robert** > Fellow of the Communication Research > Institute http://www.communication.org.au > > visit my information design blog: > http://informationdesigndoc.blogspot.com/ > > > NEPS LLC > 12 Manor Parkway > Salem, NH 03079 > 603.314.5600 - main > 603.314.5665 - direct > FAX: 603-314.5699 > > > > ------------------------------------------------------------------------ > > *From:* infodesign-cafe-bounces at list.informationdesign.org > [mailto:infodesign-cafe-bounces at list.informationdesign.org] *On Behalf > Of *David Farbey > *Sent:* Wednesday, September 09, 2009 9:33 AM > *To:* infodesign-cafe at list.informationdesign.org > *Subject:* InfoD-Cafe: User Documentation Survey > > > > I've just launched my latest user documentation survey which you can > find at http://tiny.cc/smgkc > > Please do take part (it will only take you five minutes), and please > pass this invitation on to anyone who might be interested. I'd like to > get feedback from people who use the user documentation that comes > with gadgets and software, as well as from people who create the > documentation. > > I have carried out similar surveys in 1999, 2003, and 2008, and I have > included some comparative results in presentations I have given > recently at various industry events (including the Information Design > conference in Greenwich earlier this year). This is an informal > survey, and has no pretensions to scientific rigour, but I think it > does help identify some trends. > > Thanks very much, > > David Farbey > > -- > David Farbey MA FISTC MBCS - London UK > david at farbey.co.uk > Technical Communication and Information Design Consultant > /Authorised Reseller for DITA Exchange/ > Office: 0844 561 0742 (UK callers only) > Mobile: 07879 005 946 > Web site and Blog Twitter > LinkedIn > > *********************************************** > /This email is for the attention of the addressee(s) only and may be > confidential. > Any unauthorised copying, disclosure or distribution of the > confidential content > of this email is strictly forbidden. > Legal Information: > David Farbey trades as Dannywell Ltd., a company > registered in England, Registration No. 05167878 > Registered Office: Suite 2, Fountain House, 1A Elm Park, > Stanmore, Middlesex, HA7 4AU, UK > VAT Registration No. GB 843 2005 64/ > *********************************************** > > ------------------------------------------------------------------------ > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > http://InformationDesign.org > > Problems? Write to: > InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- David Farbey MA FISTC MBCS - London UK david at farbey.co.uk Technical Communication and Information Design Consultant /Authorised Reseller for DITA Exchange/ Office: 0844 561 0742 (UK callers only) Mobile: 07879 005 946 Web site and Blog Twitter LinkedIn *********************************************** / This email is for the attention of the addressee(s) only and may be confidential. Any unauthorised copying, disclosure or distribution of the confidential content of this email is strictly forbidden. Legal Information: David Farbey trades as Dannywell Ltd., a company registered in England, Registration No. 05167878 Registered Office: Suite 2, Fountain House, 1A Elm Park, Stanmore, Middlesex, HA7 4AU, UK VAT Registration No. GB 843 2005 64/ *********************************************** -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090909/b5d06ebf/attachment-0016.htm From dtp at she-philosopher.com Fri Sep 11 04:04:20 2009 From: dtp at she-philosopher.com (Deborah Taylor-Pearce) Date: Thu, 10 Sep 2009 19:04:20 -0700 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA7C00D.5070301@googlemail.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> Message-ID: <4AA9B024.8060808@she-philosopher.com> Cafe, This should intrigue many of you -- not just the interview itself (which even includes a comparison-contrast of comics and ID!), but also its unusual graphical presentation. Scot Hanson interviews Scott McCloud in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ Issue 14.1 (Fall 2009) http://bit.ly/aNuUk or http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third The editors of _Kairos_ advertised the interview on one of my discussion lists as "Presented in comics form." I'm not sure I would categorize it as such.... Certainly, I wouldn't look at the Web page and think, "oh, cool, a comic" ... but then, I'm not really an aficionado of comics, either. Still, the _Kairos_ piece looks to me more like a flow chart than a comic (more analytical than story-like). I actually found the graphic format used for the interview distracting. It breaks up the "natural" flow of conversation, making it harder for me to absorb McCloud's answers. I.e., I find myself focusing on the boxed chunks of speech and their asymmetrical layout on the screen/page, rather than actually *listening* to what McCloud has to say. (Big surprise! ;-) OTOH, I do like the Wordle summary of the interview at the top of the page. Again, though, this may have more to do with familiarity and comfort zones than anything else. (I'm actually planning to add Wordles throughout a website I'm updating, and seeing one used here in similar fashion confirmed me in this.) For some reason, I find Wordles to be very engaging pictures ... but I find fixed, boundaried boxes of chunked text arranged in simple flow-chart fashion unappealing. Deborah _____ Deborah Taylor-Pearce dtp at she-philosopher.com From marconi2006 at googlemail.com Mon Sep 14 14:47:40 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Mon, 14 Sep 2009 09:47:40 -0300 Subject: InfoD-Cafe: _Kairos_ interview with Scott McCloud In-Reply-To: <4AA9B024.8060808@she-philosopher.com> References: <4AA7AEA6.1060008@googlemail.com> <4AA7C00D.5070301@googlemail.com> <4AA9B024.8060808@she-philosopher.com> Message-ID: Ricardo, Acho que isto te interessar? (ainda n?o li). Foi um grande prazer conhece-lo!! Marconi. 2009/9/10 Deborah Taylor-Pearce : > Cafe, > > This should intrigue many of you -- not just the interview itself > (which even includes a comparison-contrast of comics and ID!), but > also its unusual graphical presentation. > > > Scot Hanson interviews Scott McCloud > in _Kairos: A Journal of Rhetoric, Technology, and Pedagogy_ > Issue 14.1 (Fall 2009) > > http://bit.ly/aNuUk > or > http://kairos.technorhetoric.net/14.1/interviews/hanson/index.html#third > > > The editors of _Kairos_ advertised the interview on one of my > discussion lists as "Presented in comics form." I'm not sure I would > categorize it as such.... Certainly, I wouldn't look at the Web page > and think, "oh, cool, a comic" ... but then, I'm not really an > aficionado of comics, either. Still, the _Kairos_ piece looks to me > more like a flow chart than a comic (more analytical than story-like). > > I actually found the graphic format used for the interview > distracting. It breaks up the "natural" flow of conversation, making > it harder for me to absorb McCloud's answers. I.e., I find myself > focusing on the boxed chunks of speech and their asymmetrical layout > on the screen/page, rather than actually *listening* to what McCloud > has to say. (Big surprise! ;-) > > OTOH, I do like the Wordle summary of the interview at the top of > the page. Again, though, this may have more to do with familiarity and > comfort zones than anything else. (I'm actually planning to add > Wordles throughout a website I'm updating, and seeing one used here in > similar fashion confirmed me in this.) > > For some reason, I find Wordles to be very engaging pictures ... but I > find fixed, boundaried boxes of chunked text arranged in simple > flow-chart fashion unappealing. > > Deborah > _____ > > Deborah Taylor-Pearce > dtp at she-philosopher.com > > > > > > > > > > > > ___________________________________________________________________ > > Use the following address to post a message to all subscribers: > ?infodesign-cafe at list.informationdesign.org > > To subscribe, unsubscribe or change your options, visit: > ?http://list.InformationDesign.org/mailman/listinfo/infodesign-cafe > > For all Information Design matters: > ?http://InformationDesign.org > > Problems? Write to: > ?InfoDesign-Cafe-Admin at list.InformationDesign.org > ___________________________________________________________________ > -- Jos? Marconi Bezerra de Souza Visiting lecturer of Paran? Federal University PhD - Department of Typography & Graphic Communication, The University of Reading (UK) Manager of Applied Research Track (Society of Technical Communication Conference 2009, Atlanta, USA) From diana at sketchin.ch Tue Sep 15 14:26:56 2009 From: diana at sketchin.ch (Diana Malerba) Date: Tue, 15 Sep 2009 14:26:56 +0200 Subject: InfoD-Cafe: UXconference, December the 3th, Lugano, Switzerland Message-ID: <279f6a110909150526m22fee10cgfbfa5f26985645c@mail.gmail.com> Dear all, i am writing to inform you about an event you can find interesting. I am talking about UXconference, a conference about user experience that wants to show and explain innovation about this sector. The conference, that will be on December, the 3th, will include different speech?s typologies about four themes: user experience strategy and innovation, agile design, mobility and playful user experience. The speechs will be in italian. If you want to partecipate as a speaker the call for papaer is open until October, the 15th. For further information: http://www.uxcon.com/. Thank you for your attention, i hope to see you at UXconference :) Bye, Diana Malerba Sketchin Sagl Via Trevano 38 6900 Lugano Switzerland www.sketchin.ch www.sketchin.ch/it/blog -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090915/e3f3b92f/attachment-0009.htm From r.waller at reading.ac.uk Wed Sep 23 11:44:12 2009 From: r.waller at reading.ac.uk (Rob Waller) Date: Wed, 23 Sep 2009 10:44:12 +0100 Subject: InfoD-Cafe: Teaching opportunity at Reading Message-ID: <72BD3ABD-6D94-4544-B1C9-422FC7E2A7AC@reading.ac.uk> The University of Reading is advertising for a part-time (0.5) Teaching Fellow, ideally specialising in information design, in the Department of Typography & Graphic Communication. Details are at http://www.jobs.ac.uk/jobs/BQ295/Teaching_Fellow/ Application deadline is 1 October. __________________________________ Rob Waller Department of Typography & Graphic Communication University of Reading T +44 (0) 118 378 6411 M +44 (0) 7850 665933 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.webtic.nl/pipermail/infodesign-cafe/attachments/20090923/b7e8d1d2/attachment-0001.htm From caroline.jarrett at effortmark.co.uk Tue Sep 1 23:52:27 2009 From: caroline.jarrett at effortmark.co.uk (Caroline Jarrett) Date: Tue, 1 Sep 2009 22:52:27 +0100 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 Message-ID: <012201ca2b4e$807c6580$81753080$@jarrett@effortmark.co.uk> Dear Caf?-denizens The call for proposals for the Society for Technical Communication Summit has just opened: http://www.softconference.com/subs/stc/2010/ I'm manager of the Usability and Accessibility track, and I also thought that Caf? members might be interested in the Design, Architecture and Publishing track. STC is a very welcoming conference. We love to hear from our experienced speakers (that means you, Karen Schriver! And you, Jos? de Souza! ) and also we love new ideas and new speakers. Dallas has got more to it than you might think, and (whisper it quietly in case the Dallas folks can hear) is also handily placed for Fort Worth, with its world-class museums. If you'd like to try out an idea on me before submitting it, please feel welcome to contact me off-list. best Caroline Jarrett Effortmark Ltd Usability - Forms - Content Phone: 01525 370 379 Mobile: 0799 057 0647 International: +44 152 537 0379 16 Heath Road Leighton Buzzard Bedfordshire LU7 3AB UK From marconi2006 at googlemail.com Wed Sep 2 11:29:23 2009 From: marconi2006 at googlemail.com (Jose Marconi Bezerra de Souza) Date: Wed, 2 Sep 2009 06:29:23 -0300 Subject: InfoD-Cafe: Call for participation: STC Summit, Dallas, TX 2-5 May 2010 In-Reply-To: <-4488570628857672540@unknownmsgid> References: <-4488570628857672540@unknownmsgid> Message-ID: Dear colleagues, Speaking as a researcher of animated instructions, I can say that my participation on the Society for Technical Communication SUMMIT (Philadelphia 2008 and Atlanta 2009) was very rewarding and that made a difference in my solitary PhD research life. I felt that all my efforts to finish my thesis made sense: I was finally talking to real persons (besides my supervisor Mary Dyson) and potential readers. So, I confirmed that what I have written and collected (as you already know, I have this rich collection of instructional books) a